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Friday, May 20, 2022

How to Make the Most Out of Your Azure Managed Services Partnership?

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Cloud computing brings tremendous benefits in the form of cost savings, easy data access, to name a few. However, it has its own sets of challenges. Frequent instances of cloud misconfiguration have resulted in serious data security breaches. For instance, cloud storage misconfigurations have exposed data to unwarranted users. The lack of an endpoint security can create gaping security loopholes following data migration to a cloud platform. These challenges have prompted enterprises to rely on expert third-party Azure Managed Services providers. Here are points for enterprises to consider and ensure to make the most out of their partnership:

Domain expertise – An experienced service provider should hold the Azure Cloud Platform Gold Partner status. They should be able to take a methodic approach for cloud services starting from planning, deployment, and management. An expert service provider is expected to have a sound knowledge about the frequently occurring challenges during cloud deployment. They should be able to take instantaneous decisions to resolve such issues. Their expertise will help clients identify their IT shortcomings and scale up to Azure without having to change their existing infrastructure.

End-to-end support– An expert Azure MSP will provide the required support right from the pre-sales period to cloud management. They will assist their clients understand their requirements. The service provider will support the auditing of clients’ IT infrastructure and the core business objectives to assess the requirement for Azure cloud services. To make the most out of the partnership, clients must ensure that the service provider deploys remote infrastructure monitoring and management solutions. They should be able to reconfigure a client’s existing Azure cloud deployment. An end-to-end support is never complete without a 24*7 assistance. Clients must ensure that they get either an on-premises or a remote round-the-clock support to address any sudden Azure cloud deployment issues.

Seamless communication– The Azure MSP and the client must have an active communication channel. This helps in a quick redressal of any cloud deployment or management related issues. This helps client avoid production downtime, data loss, and most importantly data security breaches. Ideally, the MSP is expected to commission a dedicated SPOC who must understand clients’ needs and advise deployment solutions accordingly. The SPOC must utilize multiple mode of communication to reach the client and should be available on a 24*7 basis. 

Cost optimization– An experienced Azure MSP should work closely with its client to understand their cloud requirements. They take these insights to devise a customized service plan that suits the client’s business needs. Such service packages are scalable. Clients get to pay only for the services they have used. Maintaining an in-house team for Azure cloud deployment and management entails recurring operational expenses on hiring and training staff and compensating them along with other benefits.

Parting Note

Azure cloud maintenance is an extremely labor-intensive process. Issues like managing patches, keeping data backups, and fixing issues can be too time consuming. As a result, the IT team can lose focus on core business objectives. This reinforces the importance outsourcing this task to an Azure MSP for a better cloud deployment and management.

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